Frequently Asked Questions
Fully licensed and insured plumbers
Our technicians are fully licensed and insured. Titan P.G.E maintains ongoing training to ensure work is completed to current industry standards.
Australian standards and warranty
All work is completed to Australian Plumbing Standards AS/NZS 3500 and 5601. We include a standard warranty on labour and parts supplied by us; specific warranty terms are detailed in the handover documentation.
Are you hiring?
We may occasionally recruit. Email your resume and a short cover note to admin@titanpge.com.au and we will contact you if a suitable role becomes available.
Do photos help when diagnosing a problem?
Yes. Clear photos or short videos help our team diagnose issues faster and provide more accurate initial advice or quotes. Please send attachments to admin@titanpge.com.au.
How are my contact form submissions processed?
Contact form submissions are transmitted securely to Titan P.G.E's administration using the Google Gmail API via a Cloudflare Worker. This delivers messages directly to our admin email to improve security and deliverability compared with standard website email functions. Your message and contact details are used only to respond to your enquiry.
Free quotes
We provide free over-the-phone and email quotes where possible. On-site detailed quotes may incur a consultation fee for locations outside our standard service area.
No call-out fee for general services
For general services inside our standard service area we typically absorb the call-out cost. Call-outs outside the normal service area, after hours, or on public holidays may incur additional charges.
How accurate is the map and suburb lookup?
The lookup matches our standard service-area dataset and is generally accurate at the suburb or postcode level. For fringe cases we confirm coverage when you contact us.
How does the lookup determine coverage?
The lookup checks your suburb or postcode against our standard service area and returns the free-call radius where available.
Do you charge regional or travel fees?
Regional or travel fees apply for jobs outside our standard service area. These are charged as a flat rate based on travel time and estimated fuel costs; if your suburb is inside the shown zone there is no additional regional fee.
Do you offer emergency call-outs?
Yes. Emergency plumbing and gas services are available 24/7. Additional call-out fees may apply outside normal business hours.
* On-site consultations and home visits may incur a flat rate cost based on time of consult/visit or locations outside of standard service locations.
** Call outs after normal Australian hours of business (8am - 6pm), public holidays (including Sunday in South Australia), emergency services, and/or locations outside of standard service locations may incur a flat rate cost. In these situations, the costs will be advised up front and charged at the time of attendance.